Top Crate Policies
SALES TAX | We charge local sales taxes only in our beautiful state of Washington. International customers may be charged duty by your country of origin at time of package delivery. This is not a factor, unfortunately, that we can control so please check with your international shipping authority for details.
ORDER CHARGES | To get your items to you in a quickly, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item (see backorders below) and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!
ORDER CHANGES | Check it twice! Once an order is placed we are unable to make any changes to the order, including cancellation. This includes if you have ordered a pre-order item. Address changes are not able to be made once the order is submitted.
BACKORDERS | Sometimes an item is so popular it gets quickly snatched up. Other times we’re lovingly putting on its finishing touches. Either way, you can still place your order and we promise to get it to you asap; if it’ll be on backorder longer than three weeks, we can issue a refund (with the exception of items with a longer posted pre-order date).
SHIPPING DELAY DUE TO COVID-19 | Our hearts are with all that have been affected by the virus and those on the frontline battling. Here at 3BN we are doing our part to keep our team, our customers + our community safe. Please note during these times we anticipate our response time may be a little longer than normal but rest assured we will take care of you. We appreciate your patience as we are all in this together.
Please expect a delay on all shipments. WHY? Top Crate is located in Western Washington where, per our Governor, only “essential” businesses are allowed to operate at full capacity. We are running minimal business operations out of our warehouse and exercising all precautions necessary with our employees to keep everyone safe. While your order will take longer to ship than usual, know that we are working as fast as we can to process your shipment and that we appreciate your patience and understanding as you wait for your delivery.
For any questions about your order please contact our customer service team at firstname.lastname@example.org.
SHIPPING | We ship via USPS or UPS to offer you the most economical shipping method possible. When your item ships, you will receive an email with the tracking number. The number may not show or be updated within the USPS system even though it has shipped. Rest easy that your order is on its way.
Estimated transit times are shown when you checkout, these are transit estimates once the item SHIPS and leaves our WA warehouse. This is NOT expedited service only an estimate of the length of time the package will take to get to you once it ships
Most in-stock items ship within 2-4 business days of ordering; however, some orders may take up 5-8 days (business) to process. We cannot refund for expedited shipping charges if orders are shipped within this 48 hour processing time prior to shipping.
PLEASE NOTE that we are not responsible for lost, stolen or undelivered packages but will work with you to make this right. If you’d like to ensure your shipment via USPS, please contact us prior to ordering.
INTERNATIONAL SHIPMENTS | Delivery for international orders varies by country but takes an average of 5-14 business days once the order ships. Please note we cannot control customs delays and while it is rare, packages may often take 3-5 weeks to deliver to International destinations. If you need a guaranteed service please select UPS as a carrier.
DUTIES FOR INTERNATIONAL ORDERS | We are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a promotion code on your order, you will be charged taxes and duties based on the original price. We are legally obligated by Border Agencies to show the original price of any item(s) purchased.
DELIVERY | We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be issued a refund less original shipping costs. So Please double check that your address is right.
EXPRESS ORDERS | Express orders must be received before 1PST to be shipped within one business day. Pre-orders or weekly deals will ship express once they are in stock if you choose express shipping. Please choose UPS for expedited shipments. We cannot guarantee delivery dates using a USPS shipping choice.
RETURNS | We love what we do and we want you to love your items. If for any reason your item is damaged, you received the incorrect size, color or print we will send out the correct order and take care of the shipping costs. Due to the nature of our Handmade T-shirts, each customer is allowed to customize their order by choosing the size color and print. Therefore, our T-shirts are NOT returnable. Please make sure to review the size charts.
By purchasing from this site you agree to Top Crate Clothing’s policies.